Terms & Conditions

1. Scope

1.1. These terms and conditions apply to contracts between Ferdinand Engländer from Animator Island (“Animator Island”, “We”) and the buying party (“Customer”, “You”). A contract is made when Animator Island successfully received a payment initiated through the shop’s checkout process.

1.2. The application of other conditions must be expressly agreed in writing.

1.3. If parts of this agreement aren’t legally binding, they do not void other parts that are.

2. General Service Conditions

2.1 Our content is available to users who are 13 years of age or older. By using our website or accessing our content on third party platforms, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use this website.

2.2 Access to digital content (free and paid) is provided through our website or third party platforms. We want to keep the content accessible 24/7, but outages and maintenance work might lead to temporary downtime and unavailability of free and premium content. We are not liable for any reason when our website or content on third party services is unavailable in it’s entirety or parts at any time and for any duration.

2.3 Download of content for commercial use, unauthorized recording, sharing or re-selling is prohibited.

2.4 We might update, replace and modify learning materials which might cause some content to become unavailable (usually because it’s outdated). If you purchased a premium course or lesson, you will have access to the updated content of this specific course or lesson. However, if we add similar products with completely new content, access to this content may not be included with your past purchase.

2.5 Any of the material on our website or platforms may be out of date and we are under no obligation to update such material.

2.6 Paid courses and mentoring held as a live events only include access to that specific event, track of events or recordings of it. This means booking a specific track of live lessons does not give you access to previous or future tracks unless stated otherwise.

2.7 We may discontinue some offers, products and services for any reason and without previous notice. However, in the case of discontinuing access to premium content provided through our website that you purchased access for 90 days ago on our website, we will send you a notification to your account e-mail with download instructions. This way you can copy and store that premium content for personal use before it becomes unavailable through our website in 30 days after the notification was sent.

2.8 There is no guarantee to you that you will obtain a particular result, professional qualification or employment from mentoring services or completion of our learning material.

2.9 For content available through third party platforms (Patreon, Skillshare) the terms and conditions, privacy policy etc. of that platform apply.

3. Mentoring & Delivery of Mentoring

3.1. A mentoring session will usually be held within a month of purchase. The customer shall make an appointment through the scheduling service as soon as possible.

3.2. If not stated otherwise a mentoring session is a single online meeting through a third party service (Skype, Google Hangouts, Big Marker or Melon App). The duration is one hour, but can be ended earlier or extended if both parties agree to it.

3.3. After two months of unavailability for making an appointment, the customer can demand a full refund for mentoring sessions that haven’t been provided or are not scheduled yet.

3.4. If the customer isn’t satisfied with his mentoring session, they can demand a full refund. In case of such a refund Animator Island has the right to cancel and refund any other services and obligations. When the customer is booking a subsequent session, we take this as a sign of satisfaction and a refunding the previous session(s) is no longer possible.

3.5. We might make recordings of the session to prove that the session took place. With the customers explicit written permission and on separately negotiated terms, a session can be the base of a public video.

3.6 If a recording was made, you can request, access and download that recording within 30 days of the recorded event. The recording may be deleted after 30 days.

4. Payment

4.1. Payment is due immediately after purchase and in advance of any service and shipping.

4.2. Animator Island uses external payment gateways to process payments. By selecting and using such a provider, you agree to their terms and conditions, policies and to the transfer of any personal data that you entered for the purpose of making the financial transaction.

Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

The european commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr. We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.